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The Grove Hotel Bournemouth is a unique holiday retreat for people with cancer and other life-threatening illnesses. The property has recently been awarded the HotelsCombined.co.uk ‘Stellar Stays' Award, in recognition of their consistently high quality of service.
The Grove strives to provide a holiday for those who need it most, taking their mind off the stresses which such illness can bring. Specially equipped to meet the needs of those with life-threatening illnesses and their accompanying guests, a number of bedrooms have electric recliner beds and emergency cords; bathrooms and showers have stools and handrails, and there is full wheelchair access. The hotel is funded and managed by Macmillan Caring Locally, a registered charity, and is run by a team of loyal and long-serving staff, with nurses on emergency call 24 hours a day.
Brenden Howard, Manager at The Grove Hotel, said, “I am absolutely delighted to receive this prestigious award, recognising the quality of our service and high levels of customer satisfaction. I would like to thank our team of dedicated staff who genuinely care about all our guests and without whom this award-win would not be possible. However, we will not rest on our laurels, and will continue to ensure our level of service improves so that our deserving guests and their families continue to receive an outstanding holiday, every time."
Being awarded Stellar Stays means the hotel has received better reviews than 97% of all hotels. As a mark of excellence, it will provide visitors with the assurance they will receive one of the highest levels of service in the UK.
Meanwhile, Park Regis Birmingham has partnered with leading national charity Sense to raise funds to support people with deafblindness and sensory impairments.
The charity, which provides support services for children, young people and adults living with sight and hearing impairments, is currently building a £14 million resource centre in Selly Oak called TouchBase Pears. Designed to accommodate deafblind individuals, as well as the local community, it will offer a range of services to help people learn new skills, build confidence, develop communication skills and take part in community-based activities. The facility will also provide arts and wellbeing services, a family and children’s area, and a nursery and cafe.
Park Regis has joined forces with the charity to help raise vital funds to support the ongoing development of TouchBase Pears. Through a programme of events over the next 12 months, both staff and guests of the hotel will be encouraged to get involved to raise awareness of deafblindness and help Sense achieve its £5 million fundraising target for the centre.
Robin Ford, general manager at Park Regis Birmingham, said, “Sense is a charity whose roots started here in Birmingham back in 1965 with one of the first units for deafblind children. Now it is a leading charity delivering inspirational support for deafblind children and adults in Birmingham, across the country and around the world.
“The TouchBase Pears centre in Selly Oak is only a short distance away from Park Regis and as a new development in the city, it seemed fitting that we help a new local service realise its goals.
“We are also looking forward to working closely with the charity, and those it supports, to learn ways in which can provide a more inclusive experience for our deafblind guests.
“All of the staff at the hotel are incredibly excited about this partnership and we look forward to working with Sense throughout the next year.”
Gillian Morbey, chief executive at Sense, said, “Sense welcomes the Park Regis Hotel to Birmingham and we are delighted to be selected as the hotel’s new charity partner for the forthcoming year. Their support will help us to raise funds to build TouchBase Pears, a major new centre for people with disabilities and the community.
“This exciting collaboration will benefit many people in Birmingham and we look forward to working with Park Regis on several fun and interesting events over the next 12 months.”
These are just two of the many great examples of hotels around the world taking direct social action to impact their local communities.