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The IHG Academy is a pioneering global collaboration between IHG and local education and community providers. The programme aims to provide people with skills development and employment opportunities, and helps create a sustainable talent pipeline for IHG.
The latest project joins more than 300 IHG Academy programmes globally and will see IL&FS Institute of Skills (IIS) - one of India’s largest skills development organisations - providing IHG approved vocational hospitality training across the country. Following the three-month course, participants are able to apply for roles at IHG hotels in India and across the globe.
The programme supplements IHG’s on-going support of the Indian Government’s Hunar Se Rozgaar initiative, launched to create employable skills for young adults aged 18 to 28 who do not have access to specialised education.
The partnership with IIS is IHG’s first vocational programme in the country. It was officially opened by IHG’s Chief Executive Officer, Richard Solomons, who joined Dilip Chenoy, MD & CEO, National Skill Development Corporation, and Arunkumar Pillai, Chief Operating Officer, IL&FS Skills, to tour IIS, Delhi and address the first class of students.
On his visit to IL&FS Institute of Skills, Delhi, Solomons commented, “We pride ourselves on the great experience we offer guests in India and around the world. The only way we can achieve this is to have well-qualified, passionate teams. In India, we have the task of recruiting 10,000 new employees over the next three to five years as we open the 45 hotels in our development pipeline. One of the most effective ways for us to achieve this is to train the required staff through structured skill development programmes like this one. It is our privilege to work in conjunction with the Indian government to share our knowledge and enhance the skills of young people who want to build their career in hospitality. This partnership with IL&FS Skills will make a big difference to these students and enables us to actively contribute to our local communities in a meaningful and lasting way.”
Arunkumar Pillai added, “More and more businesses are acknowledging that the skills gap is affecting their ability to meet customer expectations. It’s heartening to see prestigious companies such as IHG coming forward and owning the issue of skills development and making it one of their business pillars. We are extremely pleased to partner with them to ensure a continuous stream of skilled workers who will not only add value to IHG but also to the entire hospitality sector in India.”
IL&FS Skills’ students will be trained to IHG’s rigorous and world-class standards whilst also gaining thorough knowledge and understanding of the Indian hospitality sector. The training programme is divided into two phases of 45 days each, mixing theory and practical classes. In their first phase, students will be trained by IL&FS Skills on the English language, and soft skills using the latest technology.
During the second phase of the programme, IHG will provide on-the-job training to give the young students an opportunity to put into practice what they have learnt. A special emphasis will be placed on recruiting women into the programme, with the aim of mobilising the female workforce.
In order to ensure consistency and compliance with National Skills Development Corporation (NSDC) requirements, a candidate selection process is held to recruit the right participants. As with all IHG Academy programmes worldwide, a passion for delivering great service to guests is a prerequisite for those who have an interest in entering the programme. Upon completion of the three-month training, candidates will benefit from being more employable and will also have the opportunity of employment in an IHG hotel including InterContinental Hotels & Resorts, Crowne Plaza, Holiday Inn and Holiday Inn Express.
With its vocational training methods, IL&FS Skills has changed the lives of over 300,000 young people through placement-linked training and a technology driven customised curriculum. IL&FS Skills establishes, manages and operates institutes focused on the development of an unskilled and semi-skilled labour force in a variety of industry sectors. IL&FS Skills has a network of 37 IIS across India and it plays a major role in addressing India’s demand for skilled workers.
IHG Academy has a global partnership with the Youth Career’s Initiative - a programme run by the International Tourism Partnership, offering opportunities to young disadvantaged people who would not otherwise have the chance to improve their futures via employment or further education.