Chapter 9: Monitoring Performance

There is a well-known phrase that says 'you cannot manage what you cannot measure' and it is particularly true for managing resource efficiency in hotels. The hotel operator should use the appropriate measuring devices that will permit monitoring, assessment and adjustment of all major energy and water-consuming equipment and systems, and of the waste output of the establishment.

Once the hotel is operational and its environmental performance is being tracked and benchmarked on an ongoing basis, internal competition between departments and incentive programmes will help the operator to improve environmental performance on a continuous basis.

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