Hyatt House helps guests engage with the local neighbourhood

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In September, on National Good Neighbour Day, Hyatt House introduced a new campaign featuring Neighbourhood Guides

Hyatt House, the extended stay hotel brand, is bringing the neighborhood a little closer with a new program and offerings designed to help guests feel more like ‘residents’ so they feel part of the local neighborhood from the moment they arrive.

New Neighbourhood Guides at all 58 Hyatt House locations offer experiences personally recommended by Martha Stewart Living Omnimedia, as part of the “Martha Stewart American Made” program, which celebrates local American makers. The guides feature small businesses and the best places to Eat, Shop and Visit, from delicious pastries and homemade ice cream to neighborhood bookstores and vintage shops. Local makers selected for the Neighborhood Guides are just minutes away from Hyatt House hotels, and with complimentary Hyatt House shuttles at most hotel locations, residents can explore the neighborhood with ease.

To further inspire neighborhood camaraderie, Hyatt House is celebrating National Good Neighbor Day, starting on September 28, by introducing in-hotel events at select locations that offer a complimentary taste of the neighborhood. Each event will shine a spotlight on one of the makers featured in the Neighborhood Guide at the hotel’s H BAR, a place for residents to gather and enjoy the comforts of home. For a full list of events and participating properties, click here.

This spirit of bringing the neighborhood closer also inspired a new marketing campaign across digital, print and radio that features the hotel experience through the eyes of real Hyatt House residents, revealing real, neighbourly moments that happen every day and encourages them to “Make our neighbourhood yours for a while.” The campaign was inspired by organic social sharing from guests, as well as creative visuals sourced directly from guests who shared their experiences on Instagram, supplemented with imagery of real guests at Hyatt House hotels.

“Giving them (guests) a better sense of the community they’ve moved into is one way we can ensure they enjoy their stay with us,” said Chris Walker, vice president brands, Hyatt House. “Our guests often stay with us for five days, a month, or even longer, and our research, along with feedback we heard directly from guests, showed that they are looking for ways to plug into the local community and experience new things during their stay.  Our new campaign and offerings like our Neighborhood Guides directly reflect this feedback.”

For more information about the campaign or the Martha Stewart Living Omnimedia, please visit or Or check out a video of the campaign.

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